le user: hi mr ISP I want to see why my computer can't see router r u blocking new hardware?

[12 minutes of telling machine who I am]

...

[talking to machine about what kind of problem I have]

le machine: hello okay is plug in?

le user: yes

le machine: hello okay is positive green or blue light for computer-modem?

le user: yes but no internet can still see modem thru router for some reason tho...